We understand things out of our control come up, and you may have to cancel your event. Below are the steps to take, should you have to cancel.
Contact Apozitive, and explain the situation. Apozitive will attempt to work things out, including a free reschedule if needbe.
If you are unable to reschedule, and wish to cancel, submit your cancellation request in writing to email@example.com. Make sure to include your name, Contract/Invoice ID, date, and reason for cancellation.
If your event is more than 30 days away, you will be refunded any moneys paid, excluding the non-refundable deposit.
If your event in less than 30 days, you will either receive half of all moneys paid, excluding the non-refundable deposit, or be billed half the face value of the contract as a penalty.
If an uncontrollable event exists, or is expected to occur before or on the day of the event (inclement weather, State of emergency/Shelter in place, venue issues, etc), and rescheduling is not possible, Apozitive will fully refund any moneys paid, excluding the non-refundable deposit.
Apozitive reserves the right to cancel any contract at any time for any reason. Should Apozitive cancel your event for non-cause reasons, Apozitive will submit the cancellation letter in writing to the host, along with a full refund (including the non-refundable deposit), and attempt to find a replacement DJ.
However if Apozitive terminates the contract for cause reasons (host intentionally breaches contract, demonstrates threatning behavior, or any form of disrespect/harrassment, etc) the host shall still be liable for the original face value of the terminated contract plus a termination penalty not to exceed the full face value of the contract.